We offer a wide range of products, including screw compressor filter elements,compressor lubricants, vacuum pre-filters, centrifugal compressor filters/filter elements, industrial dust collection equipment, etc. We can also customise products to meet your specific needs
What logistics do we ship through?
We offer a variety of logistics options. We can also transport products according to your transportation requirements.
Can it be customized as per your requirements?
Yes, we can totally customise products according to your requirements.
What is our ordering process?
Our ordering process is very convenient and efficient. Simply tell us your specific requirements, and our professional staff will assist you in completing your order.
Do you test all your goods before delivery?
Yes, we will have a 100% test and double check before delivery.
AFTER SALE SUPPORT
After-sales demand reception and registration
1.Establishment of feedback channels
Multi-channel response: Set up telephone hotlines, official website customer service, email, WeChat public accounts, and other channels to receive inquiries, ensuring a response within 24 hours (on working days).
2.Preliminary classification of information
Establish an after-sales work order system: record customer requirements, generate unique work order numbers, and link information such as production batches and purchase dates.
Technical diagnosis and solution development
1. Remote Preliminary Troubleshooting
Customer Service + Technical Collaboration: After-sales customer service collaborates with technical engineers to guide customers via phone or video to check whether the product is installed correctly and whether the usage environment (such as air quality and temperature) meets standards.
2. Professional Diagnosis and Confirmation
Cases requiring factory return for testing: If the issue cannot be resolved remotely, we will arrange for the customer to return the product. The laboratory will confirm the cause of the fault through differential pressure testing, accuracy testing, material analysis, etc.
Liability Determination:
Quality issues (non-human-caused damage within the warranty period): Free replacement or repair.
Human-caused damage (e.g., incorrect installation, overpressure use): Paid repair or replacement options are provided.
Normal wear and tear (beyond the warranty period): Recommended compatible replacement filters are provided with discounted pricing.
Solution output
Solution details: Clearly state the handling method (repair/replacement/technical guidance), estimated time required, and cost details (if applicable), and notify the customer in writing (via email/work order).
Alternative solution: If core parts are out of stock, provide a temporary alternative solution.
After-sales execution and parts support
In-house processing:
Repair: For repairable products, repairs must pass factory standard testing.
On-site service (if required):
Dispatch technical personnel for on-site installation or commissioning (for large customers or complex equipment), with prior communication regarding travel arrangements and costs (travel expenses, service fees).
2. Spare parts inventory management
Core spare parts inventory: Estimate product and consumable parts inventory based on quarterly sales forecasts to ensure timely shipment for over 95% of orders.
Stockout Emergency Response: If parts are out of stock, inform the customer of alternative solutions or delivery timelines within 48 hours.
After-sales follow-up and satisfaction management
1. Progress Synchronisation
Work order status updates: Notify customers of product inspection progress and shipping logistics information via SMS/email.
Abnormal situation notifications: If repairs are delayed, we will explain reason one working day in advance and negotiate a new delivery time.
2. Customer Follow-up
Initial follow-up: Within three working days after after-sales service is completed, conduct a telephone/questionnaire survey on the following:
Has the issue been resolved?
Evaluation of service response speed and technical expertise.
Additional suggestions for product use (e.g., recommended maintenance intervals).
Regular Follow-ups (Long-Term Customers): Follow up on filter cartridge usage every quarter/half-year, and send maintenance reminders and new product discount information.
